Privacy Policy

When you use our website or contact us for TV repair services, we may collect the following personal information:

• Full name
• Phone number
• Location / service area (locality, city, PIN code)
• Details of your television repair issue or service request

• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• IP address (anonymised)
• Referring website or source

We do not collect sensitive personal data such as financial information, payment card details, government ID numbers, or health information.

We use the information we collect for the following purposes:

• Service Delivery: To contact you, schedule a doorstep visit, and complete your TV repair request
• Communication: To send booking confirmations, service updates, or follow-up messages related to your repair
• Customer Support: To respond to queries or complaints you raise
• Service Improvement: To understand how our website is used and improve user experience
• Legal Compliance: To fulfil any obligations required under applicable Indian law

We do not use your personal information for any purpose beyond what is described above without obtaining your prior consent.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We may share your information only in the following limited circumstances:

• Service Technicians: With our own field technicians who need your name, phone, and location to carry out the repair visit
• Legal Requirements: If required to do so by law, court order, or a government authority under applicable Indian law
• Business Transfer: In the event of a merger, acquisition, or transfer of business assets, your data may be transferred to the new entity. You will be notified if this occurs

All parties who receive your information are required to keep it confidential and use it only for the described purpose.

Our website may use cookies and similar tracking technologies to improve your browsing experience.

• Essential Cookies: Required for the website to function correctly (e.g. form submissions, session handling)
• Analytics Cookies: Used to understand visitor behaviour in aggregate (e.g. page visits, scroll depth). These do not identify individual users
• Preference Cookies: Used to remember your preferences during a session

• Google Analytics (anonymised usage statistics)
• WhatsApp Chat Widget (if enabled)

You may disable cookies through your browser settings. Note that disabling cookies may affect some website functionality. We honour the "Do Not Track" browser signal where technically possible.

We retain personal information for only as long as necessary to fulfil the purpose for which it was collected:

• Service Request Data: Retained for up to 12 months after your last interaction or service completion, after which it is permanently deleted
• General Enquiries: Deleted within 90 days of resolution
• Analytics Data: Retained in anonymised form for up to 24 months

You may request deletion of your data at any time by contacting us (see the Contact section below).

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure.

• HTTPS encryption for all data transmitted via our website
• Access controls limiting who within our team can view customer data
• Regular review of data handling practices

While we take reasonable precautions, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Under applicable Indian data protection law and general privacy principles, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request correction of inaccurate or incomplete information
• Right to Deletion: You may request deletion of your personal data, subject to any legal obligations we may have to retain it
• Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw that consent at any time
• Right to Opt Out: You may opt out of receiving follow-up communications from us at any time

To exercise any of these rights, please contact us using the details in the Contact section below. We will respond within 30 days of receiving your request.

Our services are intended for adults and are not directed at children under the age of 18. We do not knowingly collect personal information from minors.

If you believe we have inadvertently collected information from someone under 18, please contact us immediately and we will take steps to delete that information promptly.

Our website may contain links to third-party websites such as WhatsApp (wa.me) or external map services. These websites operate under their own privacy policies, which we encourage you to review.

We are not responsible for the privacy practices or content of any third-party website. Clicking on such links is done at your own discretion.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality.

When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

For significant changes, we may also publish a notice on our homepage.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

customercare (Advance Service Centre) 107/5 Sheikh Para Lane, Carry Road Howrah – 700004, West Bengal, India

📞 Phone: 18005691999 📧 Email: info@advanceservicecentre.in 🌐 Website: customercare.ind.in

We aim to respond to all privacy-related enquiries within 7 business days.